Your privacy is important to us. This Privacy Policy explains how Lions Pride Recovery Society ("we," "us," or "our") collects, uses, discloses, and protects the personal information of our clients and website visitors in accordance with applicable British Columbia and Canadian privacy laws, including the Personal Information Protection Act (PIPA) in British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) federally.

By using our website and engaging with our services, you consent to the terms of this Privacy Policy.

1. What is Personal Information?

Under PIPA and PIPEDA, "personal information" is generally defined as information about an identifiable individual. This can include, but is not limited to:

• Contact information (e.g., name, address, email address, telephone number)

• Identification information (e.g., date of birth)

• Financial information (e.g., billing details)

• Information about your use of our website and services

• Any other information that can be used to identify you

Business contact information (such as name, title, business address, telephone number, or email address), when collected, used, or disclosed solely for the purpose of communicating with that person in relation to their business or profession, is generally not considered personal information under PIPA.

2. Collection of Personal Information

We collect personal information through various means, including:

• Directly from you: When you provide it to us through our website forms, during consultations, when you sign up for our services, or through other direct communication.

• Automatically: When you visit our website, we may collect certain information automatically through cookies and similar technologies. This may include your IP address, browser type, operating system, referring URLs, and website activity.  

We limit the collection of personal information to that which is necessary for the purposes identified in this policy.

3. Purposes for Collecting and Using Personal Information

We collect and use personal information for the following purposes:

• To provide the services you have requested

• To communicate with you about your account or our services  

• To process transactions and billing

• To respond to your inquiries and requests

• To improve our website and services

• To send you relevant information, updates, or promotional materials (you may opt out of receiving these)

• To comply with legal and regulatory requirements

• For internal business purposes, such as data analysis, audits, and fraud prevention

We will identify the purposes for which personal information is collected at or before the time of collection.

4. Consent

We collect, use, and disclose your personal information with your consent, except where permitted or required by law. The form of consent may vary depending on the sensitivity of the information and the circumstances. Consent can be express (oral, written, or electronic) or implied. By using our website or services, you are providing implied consent to the collection, use, and disclosure of your personal information as described in this policy. Where sensitive personal information is involved, we will obtain express consent.

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing your consent may affect our ability to provide you with certain services.  

5. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as website hosting, payment processing, customer support, and marketing. These service providers are required to protect your information in a manner consistent with this policy and applicable privacy laws.  

• Legal and Regulatory Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or to comply with government requests.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.  

• With Your Consent: We may disclose your information to third parties with your express consent.  

We do not sell or rent your personal information to third parties.

6. Safeguarding Personal Information

We have implemented reasonable security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures include physical, organizational, and technological safeguards.  

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.  

7. Accuracy of Personal Information

We make reasonable efforts to ensure that the personal information we collect and use is accurate, complete, and up-to-date as necessary for the purposes for which it is to be used.

8. Accessing and Correcting Your Personal Information

You have the right to access the personal information we hold about you and to request corrections to any inaccuracies. To request access or correction, please contact us in writing using the contact information provided below. We may require you to verify your identity before providing access or making corrections.  

We will respond to your request within the time limits required by applicable privacy laws.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the "Effective Date" at the top of the policy will be revised. We encourage you to review this policy periodically.  

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:  

1 (236) 638 5339

11. Complaints

If you believe that we have not complied with applicable privacy laws, you have the right to file a complaint with the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) or the Office of the Privacy Commissioner of Canada (OPC), depending on the nature of the complaint and the organizations involved.